Quality Statement

How we support you
 
We work hard to provide a service that has, at its heart, respect for those we support.  We know that your dignity is paramount and our values ensure our services are delivered in a way that promotes your independence and well being.
 
Our commitment to you means that we offer high quality home care and support services, with our values embedded in our staff training and service delivery.
 
Our care and support staff will:
 Respect a person’s wishes and protect their privacy and confidentiality
 Respect a person’s home, belongings and correspondence
 Promote self determination and choice for all who use our services
 Maintain and promote a person’s abilities and mental and physical capacity
 Uphold the dignity of individuals at all times, supporting them to remain in their own homes, maximising their independence and life opportunities
 Work with people to make or regain community / family / friends networks and new interests
 Respect people’s ethnic and cultural needs

Our management will ensure that we:
 Sustain a highly trained and professional workforce
 Support all staff to undertake qualifications such as NVQ’s in care and in management
 Prepare and follow a person centred support plan for each individual we support
 Provide a contractual agreement
 Ensure a safe working environment for customers and care staff
 Ensure we provide a non-discriminatory service
 Consult our customers on a regular basis regarding the service we provide, through review and customer satisfaction surveys and act on our findings
 Supervise and monitor and support our staff on a regular basis

Company Registration
Agency No. 810
The Old Coalyard, 61 Alderford Street, Sible Hedingham, Essex, CO9 3HX
Tel: 01787 463222 Fax: 01787 463232
Web: www.foresthomecare.co.uk Email: info@foresthomecare.co.uk

Forest Homecare Ltd. Registered in England No. 3441991
Registered office: Bell House, Great Baddow, Essex